Automating inbound leads & booking workflows
A home services company used AI + automation to respond instantly to inquiries, qualify customers, and book jobs without manual follow-up.
The challenge
HomeGoods was missing inbound leads due to slow response times, voicemail reliance, and manual scheduling processes.
Customers would inquire about services, but delays in follow-up caused many to move on to competitors.
The team was overwhelmed with inbound requests and unable to respond consistently—especially outside of business hours.
Our strategy
We implemented an AI-powered lead response and booking system designed to handle inquiries instantly and convert them into scheduled jobs.
The system focused on speed, qualification, and automation of the booking process.
Our approach included:
AI chatbot and SMS responder for immediate inbound replies
Smart qualification (service type, location, urgency, budget)
Automated scheduling with calendar integration
Pre-job confirmations and reminders to reduce no-shows
Follow-up workflows for missed or unconverted leads
The results
65% increase in booked appointments
60+ hours saved per month in manual work
Response time reduced to under 60 seconds
38% increase in revenue from inbound leads
Fewer missed opportunities, including after hours
